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Returns Policy

Returns

For any issues, please contact our Customer Service team within 14 days of receiving your items to assist you with any returns. 

We will provide FREE replacements for damaged products or incorrect sizes. Please contact us at support@thetrendsquare.com to facilitate this or call us at +1 (510) 592-6422 (8 AM to 4 PM CST)


To be eligible for a return for any reason other than damaged goods, your item must be unused and in the same condition that you received it. It must also be in the original packaging and sent to us. See below for details. If approved, you will be provided with a store credit.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial credit is granted (if applicable). 

Items with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

We include a size chart to ensure that customers get a proper size conversion. If you have received a size that is different from the one you have ordered, please send us an email at support@thetrendsquare.com

These size guides are provided for users worldwide. If the size does not fit, we will issue a free replacement for the correct size and the buyer does not have to ship the original item back (a $9.99 shipping fee may apply to ship the replacement out but the replacement will be issued for free). Please contact support@thetrendsquare.com to have one of our customer service agents help with any issues regarding size if you are unsure . 

We want you to be 100% satisfied. For any issues regarding size, we will issue a free replacement at no cost to the customer. A $9.99 shipping fee may apply to ship out the replacement. Same applies for damaged goods, but we will cover the shipping for anything that is damaged Please look at all size charts included

You may be eligible for store credit for equal or lesser value for any purchases in the store. This will avoid any hassles of having to return the items back to us if you prefer.

Returns are accepted within 14 days of receiving your package. We ONLY accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship the items you wish to returns with all tags attached. All returns will only be issued store credit (scroll to refunds section for money back) Store Credit issued has no expiry date, and you may use it at anytime you want.


Refunds

(For issues related to item dissatisfaction)

We want you to be 100% satisfied with your purchase. Please fill out the Contact Us form if for any reason you are not satisfied or call us at +1 (510) 592-6422 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request.

If you are unhappy with your item and wish to receive a cash refund, please send the items back to us at the address below. Customer is responsible for return shipping if a free replacement or store credit is not desirable. We will issue the refund once the items are received. Please contact us first so that we can facilitate the process smoothly

13500 Grove Drive, P.O Box 2111, Maple Grove, MN 55311

If the item is damaged, you will be issued a replacement at no cost to you and there is no obligation to send the original item back.

For items that are not damaged, we will issue free replacements or store credit if you prefer to not send the original item back.

Please use our size charts to avoid hassles. Customer is responsible for all return shipping costs excluding issues related to size upon which we will issue a free replacement, or unless the item is damaged or the size received is not the same as the size ordered, whereby a claim for a free replacement may be initiated by contacting support@thetrendsquare.com.

Returns are accepted within 14 days of receiving your package. We ONLY accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship the items you wish to return switch all tags attached. All returns will only be issued store credit (scroll to refunds section for money back) or you may also exchange it for another size or item of equal or lesser value. Store Credit issued has no expiry date, and you may use it at anytime you want. 

Customer is not obliged to send the item back if it is damaged or an incorrect size or chooses to receive a store credit

We approve store credits without requiring you to send the item back to us so you may keep the original items and use the store credit for any other items of equal value. For cash refunds. please pack and ship the items you wish to return with all tags attached at the address below. Contact us first to ensure the smooth transaction. If you prefer not to send the items back to us, you will be issued store credit for any items of equal value and are under no obligation to send the original item back. Store Credit issued has no expiry date, and you may use it at anytime you want.

13500 Grove Drive, P.O Box 2111, Maple Grove, MN 55311


Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thetrendsquare.com

For undamaged items, a 15% restocking fee will apply for all returns once the item is shipped back to us. Please contact us at support@thetrendsquare.com

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thetrendsquare.com 

Shipping 


To return your product, you should mail your product to: 13500 Grove Drive, P.O Box 2111, Maple Grove, MN 55311

The customer will be responsible for paying his/her own shipping costs for returning your item for refund (unless customer prefers a free replacement or store credit whereby returning the item is waived). Shipping costs are non-refundable if you would like to send your item back for a refund. 


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you do not have proof of tracking.